Quality Assurance PDF Print

Essential Retail Services is a Contractor providing National Service for Commercial Air Conditioning, Heating, Ventilation, Refrigeration, Electrical, Lighting, Plumbing, Handyman, Locksmiths, Doors, Glass, and other Contracted Services.

Essential Retail Services - Quality Assurance

We employ and maintain our own Field Technicians for many local areas. As an active service company, we keep current with industry Codes and Standards, Service Practices, Labor Management, Material and Labor Pricing. We provide the administration with the technical skills to manage and oversee the work required in our industry.

QUALITY ASSURANCE - PM SERVICING

PM Service tasks are identified and illustrated in our Company Handbook. This Handbook establishes uniformity and compliance within our industry's high standards.

The Service Tasks are generated by a listing provided from the Equipment Manufacturers, along with many others identified as Industry Standards. The Service Tasks are detailed within the Exhibit of our Agreement.

PM pricing is effectively estimated to identify the service time required for each type and size of equipment to comply with the tasks as listed within the Exhibit. This Actual Service Time is also identified under our Exhibits. This Service Time illustrated has been measured by our Field Technicians and serves as an industry benchmark to ensure sufficient time is allowed for quality in the PM service tasks.

PM scheduling is computerized. The computer automatically schedules PM Services at the beginning of each month for all facilities due. A Service Order is then generated for each location and scheduled.

QUALITY ASSURANCE - ON CALL SERVICE

Our Service Dispatch System identifies the assigned Field Technician to ensure service continuity.

Our Call Center Team reviews the Equipment Type, condition, and Notes during their dispatch review. This information is passed onto the Field Technician for him to be more accurately prepared, allows pre-planning, and bringing the required tools, parts and materials to the jobsite.

Our Call Center Team reviews the Service History during entry of the service request. A possible Warranty or Callback is "Flagged" onto the work order. The Field Technician is asked to provide the reason for the call and a "No Charge Billing" is generated if a call back is determined.

QUALITY ASSURANCE - PROJECT WORK

Work over $1,000 typically may require photographs for determining the extent of the damage or required services, Unit & Coil Replacement, Ductwork Repair, Supply Fan Repair, Electrical Burns, or Exterior Compressor Damage are a few areas requiring photographs. Their use provides an illustration for evaluation miles away. The photograph can be enclosed with our proposal and forwarded onto our customer (YOU) for review.